WowWee

FAQ

Can I use an AC adaptor to power RS Media?

You can use an AC adaptor to power RS Media; doing this will override the battery power. Refer to the User Manual for the specifications on the type of AC adaptor to use.

Note that when you use an AC adaptor to power RS Media and he is already on and running on battery power, the robot will reboot.

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My RS Media sometimes does not respond to controls...

- low battery
If RS Media is not responding well to controller commands, you might need to replace the controller batteries (3 X "AA" size).

If you do not notice any improvement in response after changing the batteries in the controller, replace all the batteries in RS Media.

- IR sensor on the controller must point directly to IR sensor on RS Media's head
RS Media's Infrared vision does not function while he is walking backwards or turning, and may result in him bumping into things. To make sure he responds to commands, point the controller towards the front of his head, where the sensor is located.

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I'm tired of my robot's personality, I want to get a new one…

- create custom personalities using RS Media Editing Suite software
RS Media comes with 4 pre-programmed personalities to choose from in addition to a custom personality for you to personalize. The default personality is RS Media.

If you want to change your RS Media's personality, you can do so using the RS Media Editing Suite software by creating a custom personality. Run the RS Media Editing Suite software and select "Personality Editor". Then edit the custom personality following the instructions in the RS Media Editing Suite User Manual.

Note that if you have not installed the RS Media Editing Suite software, you must do so prior. Follow the instructions in the RS Media User Manual on installing from the CD.

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When I plug my headphones into to RS Media, they do not seem to work...

- RS Media does not have an output jack
RS Media only supports a stereo input jack and not a headphone jack. This means that you can plug your RS Media to a computer or an MP3 player and use him as a stereo output (like speakers).

To do this, switch to Media Mode and select Options. Select the Line-in option and set it to ON. Any audio media you play from the source will now be output through RS Media.

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When I change the volume, it changes back after I restart RS Media… how do I fix this?

There are numerous ways to change the volume of RS Media. The two most common ways are using the Options folder Volume function and the Options volume control shortcut. The first method is preserves the volume setting while second method is temporary.

- Options folder Volume function
When you change the volume using the Options folder Volume function, the default volume setting will be changed. When RS Media is turned OFF, the volume setting will be retained when you turn him ON again.

To set the default volume setting, go to Media Mode, select Options, and then select Volume. Use the [up] or [down] on the right directional pad to adjust the volume.

- Options controls shortcut
When you change the volume using the Options controls shortcut, it does not affect the default volume setting. When RS Media is turned OFF, the volume setting will revert back to the default setting when you turn him ON again.

To temporarily change the volume setting, go to Media Mode, then use the [up] or [down] on the right directional pad to adjust the volume.

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I added a video file to my robot but it does not play it...

- Inconsistent video compression
Different video files use different software compression modules ("codecs") and a variety of different container formats (file extensions). You will need to know which compression module your video file uses to determine whether or not it is supported on RS Media. RS Media supports AVI video files that use the DivX compression.

One way to verify the codec for the video file is to [Right Click] on the video file and select Properties. On the Summary tab of the Properties dialog, the video compression module should be indicated in the Video area. If not, there are third-party tools you can use to determine the codec used for the video file.

To convert the video file from a compression module other than DivX to the DivX compression module, you must have the DivX codec file pack. Once you have this installed, you can use a media converter to convert the video file's codec parameters and generate a new video file using the DivX compression module, compatible with RS Media.

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I transferred the videos I recorded from RS Media to my computer but I can't play them...

- PC missing required codec files
RS Media uses the DivX compression module to encode the video files he captures. This means to play the videos on your PC, you will need to install the DivX codec file on your PC.

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The User Manual says I can upload a file of mp4 format, but I can't…

Refer to the latest version of the User Manual on our website for more up-to-date information on supported video formats.

MP4 also known as MPEG4 is a type of AVI file. An AVI file can use any type of codec or no codec at all for compression, while an MPEG4 file specifically denotes any AVI file that uses an MPEG4 codec to encode the video stream.

RS Media ONLY recognizes AVI files which use the MPEG4 codec. You might want to use a media converter to convert your *.mp4 file into an *.avi file.

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I have added my own Java games but they don't appear in the games menu...

RS Media supports Java games but is not able to play all Java games. You can add the game files (*.jar) to your RS Media using the Media Organizer in the RS Media Editing Suite software, however the software will only display and allow you to choose from those games which are supported by WowWee.

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I cannot install the CD that came with my robot…

- does not meet system requirements
Your PC must meet the minimum system requirements in order to install the CD. These minimum requirements are listed in the User Manual provided with your RS Media.

- incompatible operating system
The RS Media Editing Suite software is only compatible with the Microsoft® Windows® platform. It does not support other platforms such as Mac, Linux, etc.

- CD AutoPlay disabled
If the setup dialog does not launch when you insert the CD, the Windows AutoPlay setting might be disabled. You can manually start the setup wizard by browsing your CD-ROM drive for the setup.exe file on your PC.

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Is RS Media compatible with Mac computers?

We are looking at providing support for Mac computers with RS Media in the near future. Keep checking the WowWee website for updates… stay tuned!

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I seem to have broken a part off my RS Media... Where can I purchase replacement or spare parts?

You can order replacement or spare parts from the WowWee Online Store . Refer to the store inventory for available parts. Note that by opening up or modifying your robot, you will void any warranty applicable to your product.

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In the BodyCon Editor, I keep getting an error "CreateDevice() - FAILED" followed by "initD3D() - failed"...

This happens when the video card on your PC does not meet the software requirements, that is, your PC does not support the DirectX 9.0 animation model of RS Media. To solve this issue, you must upgrade your video card to at least 16 MBytes of memory.

If a MKRSMClient MFC Application dialog box appears, prompting to report this problem to Microsoft, click on Don't Send.

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In the BodyCon Editor, I see 2 timelines but I cannot use the second one...

The top timeline is for any animation you want your RS Media to perform. The bottom timeline is for any audio you want your RS Media to output while he performs. The audio can be a .wav file or an .mp3 file. This ensures that your RS Media can perform the desired action and the audio output simultaneously.

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In the BodyCon Editor, I made a few BodyCon animations and saved them on my PC… How do I use them?

You can use BodyCon files by associating them to a command in a personality file. BodyCon files use the *.bcn extension.

To use a saved BodyCon animation, open the Personality Editor and select the RS Media personality to which you want to add the BodyCon. In the left panel, click on BodyCon. In the right panel, you can choose to replace any of the 10 custom events, dance or media demo, or any other event you choose. Add the BodyCon file (*.bcn) to any of these events by clicking on the corresponding file name of the event, and then browsing for your custom BodyCon file.

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When I use the BodyCon Editor, I click on Add Keyframe but it does not add the action frame to the timeline...

When the previous frame is identical to the frame you are currently trying to add to the timeline, you will not be able to add a key frame. To avoid this, you need to make adjustments to the body movements of RS Media before you can add your current frame to the timeline.

If you want RS Media to maintain a particular posture for a brief period, you can use the Pause Frame function to add a pause to RS Media's actions. You can add multiple pause frames consecutively.

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When I use the BodyCon Editor, it generates 2 files, one .bcn file and one .sh file… Which file do I add to my personality?

When you create and save a BodyCon animation, the BodyCon Editor generates 2 files, if you used an audio file in the animation. The main BodyCon file is the .bcn file and the audio file linked to the main BodyCon file is the .sh file.

For example, if your BodyCon file is named "test" and you used an audio file in your BodyCon animation, a "test.bcn" and a "test_Songs.sh" will be created. The only file you need to work with when editing your BodyCon is the *.bcn file, in this case, the "test.bcn" file.

Note: Do not delete the .sh file associated with your .bcn file as it will corrupt the BodyCon file.

A file extension is a set of 1 or more letters and/or numbers at the end of a file name, preceded by a "." and which indicates the type of data which the file stores (file format). If you are unable to view the file extensions on your PC, you can enable them in Windows. Go to the Windows Control Panel, select Folder Options. In the Folder Options dialog, select the View tab, and then disable the option Hide extensions for known file types. Click on OK.

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I added a wrong action and now I am trying to delete the frame from the action timeline in the BodyCon Editor… How can I do this?

Currently, there is no direct way to delete the affected frame off the timeline. However, you can edit the frame you want to delete by selecting the frame and then clicking Edit keyframe.

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I created and saved a BodyCon file using the BodyCon Editor in the past, and now I try to open it, but it won't open...

- old version of RS Media Editing Suite software
This might happen if you use an older version of the RS Media Editing Suite software. You might need to update the version of your software.

You should periodically visit the WowWee website to download an updated version.

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In the Macro Editor, I made a few Macro scripts and saved them to my PC… How do I use them now?

You can use Macro files by associating them to a command in a personality file. Macro files use the *.sh extension.

To use a saved Macro file, open the Personality Editor and select the RS Media personality to which you want to add the BodyCon. In the left panel, click on BodyCon. In the right panel, you can choose to replace any of the 10 custom events, dance or media demo, or any other event you choose. Add the Macro file (*.sh) to any of these events by clicking on the corresponding file name of the event, and then browsing for your custom Macro file.

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In the Macro Editor, I try to add an event/action to the script but nothing happens…

This might happen because you did not select any current event to which to add. You must select at least one building block, that is, START EVENT or END EVENT. Select START EVENT to place your condition/action as a starting event, or select END EVENT to make the action end an event.

In the Personality Editor, I try to use my audio files but when I browse for the file, I can't find them...

The Personality Editor only supports MP3 audio files. This means any other audio file format such as .wav, .midi, .wma, etc. cannot be used.

If you have audio files you want to use which are in a format not supported by the Personality Editor (that is, not MP3), you can use a media converter to convert those files to MP3 format.

If you do not have any audio files but want to create some, you can use an MP3 sound recorder program and then use them with the Personality Editor.

Note that in the Personality Editor, you cannot use sound files larger than 1 MByte (1024 kb) in size.

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In the Personality Editor, I use my MP3 files for my custom personality but editor doesn't use it...

- file too large / file corrupted
You cannot use an audio file larger than 1 MByte (1024 kb), which is the maximum size allowed for any audio file to be used in a custom personality.

If the Personality Editor rejects a file that is under 1 MByte (1024 kb) in size, then that file or format is most likely corrupted and cannot be used.

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I have attached my robot to the PC using a USB cable, but in the Media Organizer, it says "No Robot Found!"

- RS Media is not in USB mode
First, you need to connect RS Media using a USB cable to a computer. Then, go to Media Mode, select Options, and then select USB Mode. Your PC is now connected to RS Media and can transfer files to and from.

Note that you should not unplug the USB cable while data is being transferred from your PC to RS Media or vice versa.

When you enter USB Mode and a USB cable is connected from the robot to your PC, RS Media will confirm this by saying "Tether attached" or "Cable attached" if your RS Media is using one of the pre-programmed personalities. Press [a] to exit the USB Mode and return to the previous menu.

- RS Media Editing Suite started before the robot is put into USB mode
If you open the Media Organizer before you set RS Media to USB Mode, the Media Organizer will not detect the robot. To fix this, exit the Media Organizer application to return to the main menu of the RS Media Editing Suite and then open the Media Organizer again.

- Not using the latest version of the RS Media Editing Suite
If you are using an older version of the RS Media Editing Suite, and if you are using an SD card in RS Media, you might need to upgrade to the latest version of the RS Media Editing Suite. Go to the WowWee support for RS Media and download the latest version of the RS Media Editing Suite installer.

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How do I use the software on the CD that came with RS Media to make a custom personality?

We suggest that you first take some time and read the User Manual on how to install and use the RS Media Editing Suite software. Once the software is installed, you can access the online help by clicking on the [?] icon located at the bottom left corner of the software interface at all times. When you become more familiar with the features of the software, you can create customized personalities using your own audio files, customized body movements and controlled responses.

You can customize a personality for your RS Media by doing the following:

  • Using the Personality Editor, you can associate an audio response using audio files to an event.
  • Using the BodyCon Editor, you can create customized BodyCon animations and save them to file (*.bcn). Then associate the BodyCon file to an event in the Personality Editor.
  • Using the Macro Editor, you can create customized actions and responses and save them to file (*.sh). Then associate the Macro file to an event in the Personality Editor.

You can view the types of events on RS Media by selecting from the category of events in the left panel of the Personality Editor.

Note: All events use MP3 audio files, except for BodyCon events, which require Macro scripts files (*.sh) or BodyCon animations files (*.bcn).

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How do I use the online manual?

When you are in any of the 3 editors in the RS Media Editing Suite software, you can get contextual help for the editor you are in by clicking on the [?] icon at the bottom-left of the interface. This will open the online help.

In the online help, click on the buttons in the navigational menu at the top of the page to change topics. When you click on a button, the Overview page appears for that topic, displaying general guidelines for that topic. You can then click on the Manual Details button, which will display more details on working with that aspect of the software.

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My RS Media does not perform the requested action such as walk around...

- RS Media is connected to a computer using a USB cable or is plugged into an electrical outlet using an AC adaptor
RS Media will not perform any leg actions or bend at the waist while powered using an AC adaptor or if connected to a computer through his USB port. RS media does not say or do anything if USB mode is highlighted on LCD screen even when he is not 'tethered' to computer.

- In Media Mode
RS Media will only perform upper body and head movements when in Media Mode. If you want RS Media to move around, switch to Control Mode then use the controller to make him move around.

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My RS Media keeps looking around my room but his eyes seem to be off...

- RS Media might be trying to detect a loud noise with his auto vision off
RS Media might be trying to detect a loud noise with his auto vision off. If RS Media hears a loud sound, his vision turns off until he locates where the sound is coming from (which takes about 3 seconds, unless he hears another sound). His eyes dim during this process to let you know he's in Listen Mode.

To disable your RS Media's hearing, press [c] while in Control Mode. You can enable his hearing by pressing [c] again. Similarly, to toggle between ON/OFF for his vision, press [x].

Note: For further information on the blinking of RS Media, please refer to the RS Media User Manual.

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I am trying to interact two RS Media robots but they don't seem to do anything...

- IR disturbance
There might be too much interference between the controller you are using and the two robots. Try to focus the controller solely on one RS Media. You can only control one robot at a time using any one controller.

- Robots are standing too far apart
The distance between the two robots should not exceed the maximum recommended distance (24-inches/61 cm). This distance might vary due to environmental conditions (for instance, any external sources of IR disturbance) and you might need to place the robots closer together than the recommended 24-inches/61 cm.

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My robot won't talk to me...

- mute mode
If your RS Media is set to "Mute", it will not respond to anything with verbal responses. To disable mute, switch to Control Mode by pressing [m] and then press [R] + [y].

- volume too low
If the volume is set too low, it might make it difficult if not impossible to hear your RS Media. You can increase the volume in the Media Mode by pressing [up] on the right directional pad to increase RS Media's speaker volume.

- Line-in option set to ON
If the Line-in is set to ON, RS Media will not play any media sounds or perform verbal controller commands. To disable Line-in, switch to Media Mode, select Options, then set the Line-in option to OFF.

- audio playing
When audio is playing while in Control Mode or Arm Mode, RS Media will make no other sounds.

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I noticed my robot comes with woofers… how can I play my own music using my robot?

- Options folder Line-In setting
You can us RS Media like a set of speakers. To play music directly through RS Media, go to Media Mode, select Options, and then set the Line-In setting to ON; when the Line-In setting to OFF, this disables RS Media's line-input port.

Then, connect an audio cable from RS Media's line-input port to the audio output jack on your PC.

You can now play music using your preferred PC player through RS Media and still control his movements as normal. However, he will no longer plays any sounds or voices, other than the music playing from your PC until you switch the Line-In setting to OFF.

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RS Media is detecting the wrong color or does not track and take a picture of a human…

- RS Media's vision turned off
RS Media has two Vision systems: one that tracks movement and detect obstacles, and one to differentiate between select colors. If your RS Media's vision is turned off, then it can do neither. To enable his vision, press [x] when in the Control Mode.

- disturbance in background
When RS Media tracks colored objects, he will respond to the largest object of the correct color. If there are other objects in the way of the colored object to detect, this can interfere with his color tracking.

- surroundings are too dark
When his surroundings are too dark, RS Media might have trouble correctly identifying colors, give false readings, and will not be able to track objects using his color camera. Move him to a brighter location or add more lighting sources to area.

- Incorrect color camera setting
RS Media's color camera might have difficulty identifying certain colors, especially skin tones and the color blue, under certain lighting conditions.

For more accurate color detection, set the white balance setting for his surroundings. To do this, go to Media Mode, and then press [L] + [play]. Select the most appropriate lighting conditions from the following choices: Auto Balance, Sunlight, Indoor Yellow, and Indoor White. The default setting on RS Media is Auto Balance.

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Why are the pictures that RS Media takes not turning out the way I expect them?

- Incorrect color camera settings
If photo or video quality on RS Media is not as expected, you can change the color camera settings to try to improve the image quality.

To change these settings, go to Media Mode and press [L] + [play]. Select the most appropriate lighting conditions from the following choices: Auto Balance, Sunlight, Indoor Yellow and Indoor White. The default setting for RS Media is Auto Balance.

Auto Balance: Specifies that RS Media will adjust to color setting to best suit the lighting in his current environment.

Sunlight: Specifies that the dominant light source is natural sunlight.

Indoor Yellow: Specifies that the dominant light source is artificial "tungsten" lighting, that is, common household light bulbs.

Indoor White: Specifies that the dominant light source is white-toned indoor lighting, that is, fluorescent tubes.

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LCD screen flickers…

- Camera frequency incorrect
If the LCD screen on RS Media is flickering, it is likely the camera frequency which might not be appropriate. You can adjust the frequency to reduce the flicker effect.

To change the camera frequency, go to Media Mode, select Options then select Camera Freq (for camera frequency). Select the most appropriate from among the following 3 options: Auto, 50Hz and 60Hz.

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I just recorded multiple audio/video memos, but when I browse for them in the Media Mode, I only find 1 of those memos…

- RS Media overwrites memos
RS Media is only programmed to save 1 audio memo and 1 video memo at any given time. He is programmed to save the most recent memos and will overwrite any previous entries without any warning.

If you want to save any audio/video memos from being overwritten, use the audio record function in the Media Mode (and not the memo record function) by pressing [c] twice, or the video record in Media Mode by pressing [L] + [CAMERA] twice.

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My robot has a SD card… how do I find out how much space I have on it?

- Options folder About option
To find out how much storage space you have on your SD card, make sure your SD card is inserted in RS Media's SD card slot properly. Go to Media Mode, select Options, then select About.

This displays the remaining capacity of the SD Card and the software version for RS Media.

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My RS Media won't take my picture and says "Flash memory full"…

- SD Card full, might need to delete/transfer some data
RS Media will say "Flash memory full" when the SD Card inserted has no more memory capacity left. You must delete or transfer some data such as audio, images or video off the SD Card. You can delete files while in Media Mode, or if you want to save your data, transfer the data to your PC using a USB connection. Furthermore, you can also power down your RS Media, remove the full SD Card and replace it with an empty one. Recommended size of SD Card is 1GByte.

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I connect RS Media to my PC using a USB cable, but my PC does not detect it…

- RS Media is not in USB mode
First, you need to connect RS Media using a USB cable to a computer. Then, go to Media Mode, select Options, then select USB Mode. Your PC is now connected to RS Media and can transfer files to and from.

Note that you should not unplug the USB cable while data is being transferred from your PC to RS Media or vice versa.

When you enter USB Mode and a USB cable is connected from the robot to your PC, RS Media will confirm this by saying "Tether attached" or "Cable attached" if your RS Media is using one of the pre-programmed personalities. Press [a] to exit the USB Mode and return to the previous menu.

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I can't see the files I saved on RS Media after I inserted my SD card…

If an SD Card is inserted into RS Media and the robot is rebooted, RS Media will use the SD Card to store data, and bypass RS Media's internal memory. All data stored on RS Media's onboard memory, excluding his default RS Media personality, will not be accessible as long as the SD card is inserted.

If the SD Card is removed, and the robot is rebooted, you can then access to the onboard memory.

Note that you cannot transfer data between RS Media's internal memory and your SD card.

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Some file or files on RS Media somehow got corrupted… How do I fix this?

If files or folders get corrupted on RS Media, you will need to format the onboard memory and/or the SD Card (if used). There is currently no way to remove the corrupted files or folders individually from RS Media.

Note: do not eject the SD Card while recording data (video/audio/photo) or while in USB mode. If you do, it can cause data loss or corruption.

- formatting the SD card
In the event of a corrupted SD Card, or corrupted folders or files on the SD card, you can format the SD Card using Windows.

Note that formatting the card or ejecting the SD Card when updating it will erase all data on the card.

- formatting RS Media
If you want to format your RS Media and return it to its original state (factory settings), you can use RS Media Editing Suite software to do so. In the RS Media Editing Suite software, go to Media Organizer and locate the Restore button. You will be prompted with a dialog box, following the on-screen instruction to format your RS Media.

After you reboot your RS Media, the factory settings should be restored (same as when you first booted him up) and all previously stored data will be erased.

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My robot keeps running out of memory space…

RS Media has a built-in memory of 60 MBytes, however you can only use of 43MB of space; the remainder of the 60 Mbytes is used for system files. Also, 27 Mbytes of the 43 MBytes available space is used by default for the 3 pre-programmed personalities, Java games and the demo media leaving 16 Mbytes of free memory space.

- using an SD Card
You can increase memory space for RS Media by using an SD card (maximum 1 GByte). However, when you use an SD card, you will not be able to access any data saved on RS Media's onboard memory.

- deleting the pre-programmed personalities from RS Media
The RS Media default personality (RS Media) cannot be erased. The other three personalities (Billy-Joe Sapien, Service Bot 3000 and Space Bot) are stored in a user folder and can be erased if you require more memory without having to use an SD Card.

You can restore any of the personalities using the RS Media Editing Suite software.

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