Frequently Asked Questions

Here’s what you’ll need…
For Windows:

• Operating System: Windows XP SP3 or newer
• 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) Intel processor
• 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
• 256 megs of hard drive space

For Mac:

• Operating System: OSX 10.5.8 or newer
• 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) Intel processor
• 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
• 256 megs of hard drive space

Yes! This is one of the cool new features of the Pro Series. You can download your own music files onto your instrument via the Paper Jamz Pro desktop app.

Yes. The only way to sync songs onto your Pro Series instrument is through the desktop app.

Paper Jamz Pro instruments support both MP3 and M4A file formats. If you’re unsure whether one of your songs will be supported, simply drag and drop it from your computer into the app and it will tell you if it works. See our step-by-step instructions for more information. Or check out our list of Certified Compatible songs.

Click here! Our app is available for both Mac and PC.

Take a look at the step-by-step instructions that will walk you through how you can become an Instant Rock Star! Or check out the videos to see other jammers in action.

We ask that you provide your...

• date of birth to ensure you are old enough to sign up for WowWeeMail as you must be at least 13 years old. If you’re younger than 13, please ask a parent or guardian for help;
• gender & country of residence for demographic purposes that are used in aggregate (never associated to you as an individual); and
• language to customize the app for your preferred language.

Rest assured, we never share information with any 3rd parties and we keep all information in a secured location. Please review our Privacy Policy for more information on how we use the information provided.

Yes! Check out the list of Certified Compatible songs that will help you get on your way to jamming like a rock star using our Pro Series!

• If you already own one of the Certified Compatible songs listed (be sure it is the same version and length), simply drag and drop it into the app.
• If you would like to purchase one of the songs featured on the Certified Compatible list, click the affiliate links next to the song name.

Certified Compatible is the stamp of approval on songs that will best perform with the Pro Series. Most songs can be downloaded to your instrument but only those that are Certified Compatible take full advantage of your instrument’s play-along functionalities.

The Pro Series is designed to play most songs. The Certified Compatible song list will show you the songs that provide you with the best play experience. The Certified Compatible song list will also show you whether a song will be best played on the Paper Jamz Pro microphone, guitar or drums. Simply take a look at the instrument icons in the “Best With” column next to the song name.

Playing a Certified Compatible song using your Paper Jamz Pro instrument will allow you to:

For Guitars

• Rhythm mode: Control the rhythm of your favorite songs for performances that are always in the right key

For Drums

• Freestyle mode: Lay your own rocking beats over your favorite songs

For Mics

• Use the built-in vocal effects to sing like your favorite artists or make your favorite songs sound like you think they should

On the “Get More Music” link via the My Library page, click the lyrics link listed next to the song name.

Microphones, guitars and drums are all available in the Pro Series. Take a look at the Instrument Showcase to see all available styles.

It’s easy! Just plug one end of the USB cable (included) into your instrument’s mini-USB port and the other end into your computer’s USB port. The app will automatically detect the instrument and display it next to “My Library.”

“My Library” is your home base for your Paper Jamz Pro app. It includes 9 preloaded songs that can be used to demo all the cool features of your Paper Jamz Pro instrument. All compatible songs you drag into the app from your computer will be listed within “My Library,” and will display:

• the artist name;
• the song name;
• whether a song will be “Certified Compatible” (green check);
• whether a song will simply play on your Pro Series instrument (without a green check);
• the song’s duration; and
• which instrument the song works “Best With” (Microphone, Guitar or Drum).

Here are two simple ways:

1. Drag and drop your files from your computer directly into “My Library.” Within a few seconds, the file transfer will start if the song is compatible.

2. Import files using the “Import Songs” button and your file directory will appear. Select the song from your directory and within a few seconds, the file transfer will start if the song is compatible.

NOTE: When you download a song (from iTunes or Amazon) onto your computer, make sure you put it somewhere where you can easily find it later. This will cut down on your search time for when you want to drag or import it into “My Library.”

Once you’ve purchased a song, find the location of where it’s been downloaded on your computer. Once you find the song file, either drag/drop or import the file to bring it into “My Library.”

Songs that appear bolded within “My Library” indicate that it is a newly added song that has never been synced with your Pro Series instrument.

The green checkmark tells you that a song is “Certified Compatible.” Songs without the green checkmark are not “Certified Compatible.” They will still play on your Pro Series instrument but will not make full use of the instrument’s play-along functionalities.

The app will tell you if the song is “Certified Compatible” or not. If the file format (i.e., M4A or MP3) is supported but not “Certified Compatible,” the song will appear in “My Library.” However, it will be shown without a green checkmark. A song that is not “Certified Compatible” will still play on your instrument (the same way it would play on your MP3 player) but will not be interactive and make use of all your Pro Series instrument’s play-along functionalities.

Some songs are better for singing, guitar playing or drumming. “Best With” tells you for which instrument (microphone, guitar or drums) the song is optimized (designated by the instrument icon listed next to the song name). Regardless, all MP3 or M4A song files can be played on your Pro Series instrument.

Yes, control-click (Mac) or right-click (PC) on the song you would like to remove. You will be shown a menu that will allow you to remove the song.

Each drum and guitar have approximately 4:00 per song slot - resulting in a total of roughly 12 minutes.
Each mic has approximately 4:40 per song slot - resulting in a total of roughly 14 minutes.

If you do not see your instrument, it is possible you have not yet connected it to your computer via the USB cable provided.

• Unplug/re-plug the USB cable into your instrument’s USB port and unplug/re-plug the other end of the USB cable into your computer’s USB port.
• Make sure both ends of the USB cable (the end connected to the instrument and the end connected to your computer) are pushed all the way into each USB port.

If this does not solve your problem, please contact customer service for more help at http://www.wowwee.com/en/support.

To get your songs onto your Pro Series instrument, simply click and hold (to select) the song from “My Library,” and drag it onto one of the slots on the instrument panel. Make sure your instrument is plugged in to your computer properly using the USB cable provided. Once the songs you want to play are displayed on the instrument panel, press the “sync” button to move the music onto the instrument.

Once your Pro Series instrument is plugged into your computer (using the USB cable provided), the instrument panel will display all slots that are available. A maximum of three slots are available per instrument. Slots are managed by song duration. Extra-long songs will take up more than one slot.

• Guitar/Drum: 12 minutes total, 4:00 per slot
• Microphone: 14 minutes total, 4:40 per slot

Please note that times are approximate.

You can replace songs (which will remove songs) by dragging a new song from “My Library” and dropping it onto the designated slot.

Click the “Sync My Instrument” button. A progress bar will display the status of your sync. Please do not disconnect your instrument before the sync is complete.

Follow these steps to check your set-up:

1. Make sure that one end of the USB cable is plugged into your Pro Series instrument securely and the other end is plugged into your computer’s USB port securely. You will know your instrument is properly plugged in if you see the instrument’s name and picture appear in the instrument panel within the Pro Series app.
2. Make sure you have songs listed in your instrument’s slots. Change or update the songs on your instrument as you wish.
3. Click the “Sync My Instrument” button.

If you are still having trouble after following the above steps, please contact Customer Support at http://www.wowwee.com/en/support.

Click the “Get More Music” button to go to the song list. Search for the song you want:

• either by entering the Artist or Song name in the search box.;
• click the Artist or Song header to sort the list; or
• merely scroll through the list.

and then select from the "Buy Song" link to purchase the song.

If you don’t see a song you want to download on the list, make a request at the bottom of the "Get More Music" page! Enter the Artist and Song name and submit it to us. We’ll do our best to get it added.